So the call center industry a.k.a. BPO (including IT-enabled services) has the most number of workers in 2015. I agree to that. However, I believe that the BPO industry also has the most number of resigning employees (attrition).
For it’s Salary Report 2016, Customer-Service Related jobs is at #5. However, I believe these post are already Senior Operations Manager (SOM) or Operations Manager (OM) level. An entry-level customer service representative or technical support representative’s salary is thousands of kilometers away from P71,389 in the graph.
Infographics courtesy of Jobstreet.
No comments:
Post a Comment